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Gorgias is a 3rd party customer help-desk app that is designed for Shopify merchants to provide their customers with high-quality customer support.
Through the Gorgias + Omnisend integration clients will be able to:
- Re-engage your unhappy customers with the discount codes or special offers, when the customer submits rating in Gorgias
- Sync the information collected by Gorgias, including tags and survey scores
- Receive your US customers SMS replies to your SMS Campaigns and Automatic notifications to your Gorgias help desk
- Reply to SMS you received from US customers within Gorgias account by sending the message via Omnisend